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Assistant Front Office Manager

  • Location:
  • Salary:
    £1,300
  • Job type:
    Contract
  • Posted:
    5 months ago
  • Category:
    Restaurant
  • Deadline:
    September 4, 2019

DUTIES AND RESPONSIBILITIES:

  • Customer Satisfaction (Guest Feedback, Social Media Review).
  • Financial Performance (Up selling, Room Revenue, Operation Auditing).
  • Showing Initiative, Problem Solving, Staff Training, Team Leading.
  • Manages and motivates the Front Office team in order to provide a high standard of service for customers.
  • Welcomes guests and fosters customer loyalty through his/her friendly manner.
  • Develops high quality relationships with guests throughout their stay.
  • Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
  • Oversee and supervises guest arrivals and departures with the front office executive and duty managers.
  • Provide high level of customer service and maintain a high profile in the day to day front office operations.
  • Ensure that personalized service is offered to each and every guest.
  • Ensures that the pricing policy and internal audit procedures are duly applied.
  • Supervises the management of debtors, group and individual guest invoicing and cash operations.
  • Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
  • Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
  • Prepare monthly and daily revenue report and circulate to all HOD’s.
  • Is involved in recruitment of new team members for front office.
  • Integrates and trains employees, providing support for skills development.
  • Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.
  • Ensures that the workplace remains clean and tidy
  • Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
  • Have a good knowledge of all systems and standard operating procedures of front office.
  • Ensures that guest documentation and information is available and up-to-date.