Supervise the day-to-day task assignments and performance for all management and associates.
Ensure a pleasant shopping experience for all customers. Respond to customer complaints or inquiries. Solicit customer feedback, input and information through various communication vehicles. React to information and create a plan to consistently meet the expectations of all customers.
Manage all matters relating to associates and the store team – recruiting, hiring, training, coaching, associate engagement and performance management.
Ensure compliance with corporate training programs through LMS tracking.
Ensure the planning and execution of established safety, security, quality, and store operations policies, procedures and practices.
Analyze results and trends and prepares action plans to leverage the store’s strengths and address areas of opportunity. Ensure the execution of all action plans.
Plan and prepare work schedules and coordinate daily assignments and activities of associates to meet the needs of the business.
Ensure safety program execution and fulfill the store safety leader role.
Ensure future growth by executing a defined strategy to deliver the long range plan.