Assist the reservations manager to motivate the team skillful at up-selling and/or conversion as required by the business demand.
To monitor group bookings and work closely with group department in order to achieve budgeted figures.
Maximize employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.
Have a full working knowledge and ability to supervise, train, correct and demonstrate all duties and tasks, in assigned place of work, accordingly to the standards as set.
To understand and strictly adhere to the Rules & Regulations established in regards to the hotel policy on Fire, Hygiene, and Health & Safety.
To have complete understanding of the Hotel’s Employee Handbook and adhere to the regulations contained within.
Maintains good working relations with other departments, particularly Front Office and keeps close contact with regular guests, ensuring their needs are identified, and relayed to concerned departments for service delivery.
Assist the reservations manager to control rates for group business, low yield rooms allocations, complimentary rooms and upgrading.
Assist the reservations manager to ensure all sellable contracted rates are loaded in the GDS and
Opera system for ease of reservations.
Assist the reservations manager to supervise the Reservations Agents in their daily duties, including pick-ups, travel agents commissions, staff responses to clients.
Tracks and prepares the necessary reports required for monthly submission to Administration Office.
To keep reservations staff informed on all changes or developments within the hotel and the company.
To spot-check reservations made the previous day and check all VIP arrivals.
Training, developing, and motivating staff to increase productivity.
To follow up on lost business and bring information about them to the knowledge of the department superiors.
To keep close follow up on developments of the competitor hotels (occupancy, structural alterations, renovation, special campaigns, rate promotions, marketing efforts, theme events).
To update customers with the latest development of the hotel by means of Web-site and some other available distribution channels.