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Assistant Reservation Manager

  • Location:
  • Salary:
    SFr 1'600
  • Job type:
    Contract
  • Posted:
    5 months ago
  • Category:
    Hospitality
  • Deadline:
    September 4, 2019

RESPONSIBILITIES:

  • Assist the reservations manager to motivate the team skillful at up-selling and/or conversion as required by the business demand.
  • To monitor group bookings and work closely with group department in order to achieve budgeted figures.
  • Maximize employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.
  • Have a full working knowledge and ability to supervise, train, correct and demonstrate all duties and tasks, in assigned place of work, accordingly to the standards as set.
  • To understand and strictly adhere to the Rules & Regulations established in regards to the hotel policy on Fire, Hygiene, and Health & Safety.
  • To have complete understanding of the Hotel’s Employee Handbook and adhere to the regulations contained within.
  • Maintains good working relations with other departments, particularly Front Office and keeps close contact with regular guests, ensuring their needs are identified, and relayed to concerned departments for service delivery.
  • Assist the reservations manager to control rates for group business, low yield rooms allocations, complimentary rooms and upgrading.
  • Assist the reservations manager to ensure all sellable contracted rates are loaded in the GDS and
    Opera system for ease of reservations.
  • Assist the reservations manager to supervise the Reservations Agents in their daily duties, including pick-ups, travel agents commissions, staff responses to clients.
  • Tracks and prepares the necessary reports required for monthly submission to Administration Office.
  • To keep reservations staff informed on all changes or developments within the hotel and the company.
  • To spot-check reservations made the previous day and check all VIP arrivals.
  • Training, developing, and motivating staff to increase productivity.
  • To follow up on lost business and bring information about them to the knowledge of the department superiors.
  • To keep close follow up on developments of the competitor hotels (occupancy, structural alterations, renovation, special campaigns, rate promotions, marketing efforts, theme events).
  • To update customers with the latest development of the hotel by means of Web-site and some other available distribution channels.