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Banquet Manager

  • Location:
  • Salary:
    HK$25,200
  • Job type:
    Contract
  • Posted:
    3 months ago
  • Category:
    Hospitality
  • Deadline:
    September 3, 2019

Essential Duties

  • Maintains constant communication with guests and on-site contact to ensure all expectations are met or exceeded
  • Remains alert of complaints and/or unsatisfied guests and responds appropriately to ensure guest satisfaction
  • Coordinates with other staff and departments to arrange for the delivery of requested services
  • Maintains constant contact with kitchen staff to ensure complete effective communication between food production and food service
  • Ensures all functions are set and staff is prepared and organized before required time on BEO
  • Inspects table place settings, including table linen, china, glass, silverware and condiments for correct placement and ensures that each element is clean, undamaged and attractive
  • Ensures proper setting of buffet tables and other food service tables
  • Arranges for and ensures proper sequence of service for each event
  • Monitors banquet team members to ensure all operating procedures are followed
  • Supervises clearing and post function cleanup and garbage removal
  • Maintains clean and orderly back areas, pre-function areas and storage areas
  • Assures that all china, glassware, silverware, linen, etc are returned to their proper locations after each event
  • Supervises the handling, storage, and security of all catering service equipment, including catering vehicles and golf carts
  • Ensures staff training programs are implemented and measured regularly
  • Conducts regular staff meetings to build rapport and ensure colleagues are well informed
  • Clearly projects the visions of the department and measures progress
  • Conducts quarterly reviews of colleagues performance and provides council as needed
  • Meticulously plans events with captains to ensure execution is achieved at the highest level
  • Conducts regular meetings with catering managers and catering director to ensure the needs of the clients are being met
  • Conducts regular meetings with the catering managers, director of F&B as well as the catering director to continuously evaluate strategies and ideas for enhancements to benefit the guests experience
  • Conducts interviews carefully outlining the functions of the position for which a potential colleague is being interviewed for
  • Ensures payroll is reviewed and finalized as set forth by the policy of the resort
  • Reviews scheduling and labor needs to meet the guests needs as well as maximize efficiency Marginal Duties
  • Accurately prepares daily summary of events as required
  • Attend meetings/trainings as required
  • Accurately perform administrative tasks as required Knowledge, Skills & Ability