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Butler

  • Location:
  • Salary:
    CA$2,700
  • Job type:
    Contract
  • Posted:
    5 months ago
  • Category:
    Restaurant
  • Deadline:
    September 3, 2019

Summary of Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:     

  • To consistently provide thoughtful, caring and sincere service.
  • To identify and anticipate Guests’ needs and ensure personalized service is provided
  • To provide Food and Beverage Services as required
  • To assist with any plans or arrangements the guest intends to make during their stay
  • To ensure that all requests from Guests are made possible and are followed up on
  • To fully understand  and have knowledge of all in suite services, technology, amenities, functions & systems
  • Ensure repeat guests are met and greeted on a daily basis and profiles are updated
  • Ensure long-staying/special-attention/occasion-celebrating guests are taken care of exclusively, paying particular attention to their needs and requests
  • Respect guest privacy and do not discuss guests’ private information with colleagues
  • Ensure all unattended valuables and belongings inside guest rooms are noted and Supervisor is informed about the same
  • Provide third service to guests by ensuring rooms are tidied up after guests leave rooms
  • Provide prompt laundry service and shoe shine service, ensuring special preferences of guests are met
  • Demonstrate discretion and courtesy when entering into the private space of guests
  • To assist guests regarding hotel facilities in an informative and helpful way
  • To follow department policies, procedures and service standards
  • To follow all safety policies
  • Other duties as assigned

 

Qualifications:

  • Previous customer related experience an asset
  • Must possess a professional presentation
  • Must possess outstanding guest services skills and sophisticated verbal and communication skills
  • Computer literate in Microsoft Window applications an asset
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

 

Physical Aspects of Position: 

Physical aspects of the position include but are not limited to the following:         

  • Frequent standing and walking throughout shift
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps