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Customer Care Manager

  • Location:
  • Salary:
    £3,800
  • Job type:
    Contract
  • Posted:
    5 months ago
  • Category:
    Automotive
  • Deadline:
    October 18, 2019

Responsibilities

  • providing help and advice to customers using your organization’s products or services
  • communicating courteously with customers by telephone, email, letter and face-to-face
  • investigating and solving customers’ problems, which may be complex or long-standing problems that have been passed on by customer service assistants
  • handling customer complaints or any major incidents, such as a security issue or a customer being taken ill
  • issuing refunds or compensation to customers
  • keeping accurate records of discussions or correspondence with customers
  • analyzing statistics or other data to determine the level of customer service your organization is providing
  • producing written information for customers, often involving use of computer packages and software
  • writing reports analyzing the customer service that your organization provides
  • developing feedback or complaints procedures for customers to use
  • improving customer service procedures, policies and standards for your organization or department
  • meeting with other managers to discuss possible improvements to customer service
  • involvement in staff recruitment and appraisals
  • training staff to deliver a high standard of customer service
  • leading or supervising a team of customer service staff
  • learning about your organization’s products or services and keeping up to date with changes
  • keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.