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Front Office Executive

  • Location:
  • Salary:
  • Job type:
  • Posted:
    7 months ago
  • Category:
  • Deadline:
    September 4, 2019

Duties & Responsibilities:

  • Great all Guests at all the time in a friendly and helpful manner, and attempt to learn and use Guest’s names at every opportunity.
  • Upon Check in, ensure that the Guest completes his registration card completely and legibly, and that the guest is assigned a room of the Type and the rate indicated on the Reservation.
  • Accommodate Guest’s special requests whenever possible assist in pre-registration and room blocking whenever necessary.
  • Stay up to date on Room Rates, Special Packages, Discounts and how to handle each.
  • In the case of Walk in, the Guest should be sold a room with the Highest Possible room rate.
  • To use the up-selling techniques in order to maximize the Rooms Revenue.
  • Being Knowledgeable of all the Credit cards and cashing Policies, and How to Handle Cash properly and efficiently.
  • Develop Detailed Knowledge of the Rooms Locations, Facilities and Types.
  • Develop Detailed Knowledge of the Hotel’s Key Personnel, service, outlets, and hours of operation for each.
  • Handle the Safe Deposit Boxes according to the Hotel procedures.
  • Prepare and report guests with High Balance to the attention of the Front Office Manager.
  • Be thoroughly aware of the Hotel Reservation System, and cancellation policy.
  • Communicate with all other departments through the proper channels, and through the Communication Forms.
  • Promptly notify the Housekeeping of all check outs, early check in, special requests in the rooms.
  • Action the Housekeeping reports immediately upon Receipt, record Discrepancies and report to the Shift Leader.
  • Develop a working Knowledge of the Reservation Department, Take same day reservations, and be aware of the cancellation procedures.
  • Maintain the Cleanliness and neatness of the Front Desk Area at all the Times.