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Guest Relation Manager

  • Location:
  • Salary:
    € 1.900
  • Job type:
  • Posted:
    7 months ago
  • Category:
  • Deadline:
    September 4, 2019
  • Ensuring and providing flawless, upscale, professional and high class guest service experiences
  • Analyzing customer feedback and providing strategic direction to continuously improve overall rating
  • Responding to guests needs and anticipating their unstated ones
  • To oversee the duties of the front staff by monitoring the expected bookings, to make sure that the guests are being welcomed and greeted in an appropriate manner and that their registration and check in procedures have been carried out in a warm and friendly manner
  • To see that the staff members are handling the special needs of the guests like providing vehicle valet service, causing minimum disturbance, making arrangements for luggage collection as well as storage, ensuring that messages for guests have been promptly conveyed, to note down the complaints of the guests, etc.
  • To make sure that the guests follow the rules and regulations, to take care that the telephone calls have been handled properly, to provide additional information to the guests about the tourist spots, and to ensure that the check out procedures of the guests are executed in a friendly manner
  • To post all the relevant charges to the appropriate account, to provide the itemized bills to the guests, and make sure that they are delivered promptly and are accurate
  • To generate accounts that are in accordance with the needs and ensuring adherence with the department’s policies
  • To maximize the sales by providing the guests with additional information regarding its products and services, and to make sure that the guests are satisfied, so that they will be tempted to visit again, thus ensuring better business