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Host/Hostess

  • Location:
  • Salary:
    HK$24,700
  • Job type:
    Contract
  • Posted:
    7 months ago
  • Category:
    Restaurant
  • Deadline:
    September 3, 2019

Summary/Objective

This position is responsible for greeting guests at the door. The host/hostess seats and presents clean menus to guests in a friendly, professional and quick manner.

Essential Functions

  • Greets and seats guests, presents menus to guests, informs them of special catch and soups.
  • Treats all guests in a manner to ensure their complete satisfaction. Always strives to exceed guests’ expectations.
  • Takes names on a waiting list.
  • Runs the floor plan board.
  • Observes tables and keeps track of clean, dirty and occupied tables.
  • Takes guest information and quotes wait times to guests accurately when tables are not immediately available.
  • Cleans, organizes and stocks menus at host area.
  • Answers phone and answers questions concerning the menu and restaurant.
  • Interacts with guests as they arrive and as they leave the restaurant to ensure positive dining experience.
  • Fills to-go orders, if applicable.
  • Maintains restrooms throughout shift.
  • Sweeps foyer and front entrance area frequently.
  • Performs other duties as directed.

Competencies

  • Customer Focus.
  • Communication Proficiency.
  • Organizational Skills.
  • Stress Management/Composure.
  • Multi-task oriented.