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Housekeeper

  • Location:
  • Salary:
    HK$18,000
  • Job type:
    Contract
  • Posted:
    6 months ago
  • Category:
    Hospitality
  • Deadline:
    September 9, 2019

Responsibility 

  • Schedules the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary.
  • Schedules cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, elevators.
  • Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.
  • Schedules cleaning of all meeting rooms after a completed function.
  • Schedules deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc.
  • Inventories cleaning supplies & linen stock to ensure adequate supplies.
  • Investigates concerns regarding housekeeping service and equipment, and takes corrective action.
  • Provides support to the Executive Housekeeper in all areas of Housekeeping operation, such as staff training, coaching, counselings and also enforces to the hotels standard operating procedures.
  • Ensure all meeting room functions are properly set up according to the requests indicated on the meeting room/event function sheets.
  • Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.
  • Advises manager, desk  clerk, & admitting personnel of rooms ready for occupancy.
  • Rewards employees who use their empowerment to meet or exceed guest expectations.
  • Print all housekeeping related reports and traces from PMS.
  • Assists in controlling expenses by the housekeeping department.
  • Confirm all housekeeping staff members have arrived or find substitutes for absent employees.
  • Attend to any guest complaints and take service recovery measures if required.
  • Review the housekeeping points on the guest feedback forms, take actions on guest complaints and also share guest compliments with staff members.
  • Prepare annual housekeeping budget.
  • Submit requests for repair and periodic maintenance of cleaning equipment.
  • Prepares store requisition, purchase other supplies and equipment, also monitor par stock on all housekeeping guest supplies and linens.

 

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