To deal efficiently and politely with all telephone, email, internet and ‘in person’ enquiries.
To ensure that all reservations are recorded following established procedures with full and clear information and that they are inputted accurately and promptly onto the system.
To maximize revenue by converting enquiries, recognising business prospects and opportunities to upsell venue services.
To liaise with clients and customers to coordinate corporate events whilst building rapport and creating professional relationships.
To exercise effective listening to capture relevant information and provide a premium experience for the guest − To liaise with all departments to ensure the best service is provided to our customers.
To ensure that all work meets company standards and is according to training given; all function paperwork must be accurate and complete, including catering requirements, guest preferences, booking supplements and payment details.
To create daily floor sheets detailing reservations.
To have an in-depth knowledge and understanding of the operation of the business including all food and drink menus ensuring the ability to provide a thorough response to customer enquiries.
To undertake general administration duties.
To observe the Company’s rules and procedures and carry out any reasonable request made by their Manager, Supervisor or the Duty Manager.
To be aware of your responsibilities in respect of Health and Safety at Work, following all procedures in this respect and reporting to management any hazardous situation or accident.
To attend training sessions and team meetings as required and to be involved and contribute to these.