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Reservation Executive

  • Location:
  • Salary:
    SFr 1'550
  • Job type:
    Contract
  • Posted:
    5 months ago
  • Category:
    Hospitality
  • Deadline:
    September 4, 2019
  • To deal efficiently and politely with all telephone, email, internet and ‘in person’ enquiries.
  • To ensure that all reservations are recorded following established procedures with full and clear information and that they are inputted accurately and promptly onto the system.
  • To maximize revenue by converting enquiries, recognising business prospects and opportunities to upsell venue services.
  • To liaise with clients and customers to coordinate corporate events whilst building rapport and creating professional relationships.
  • To exercise effective listening to capture relevant information and provide a premium experience for the guest − To liaise with all departments to ensure the best service is provided to our customers.
  • To ensure that all work meets company standards and is according to training given; all function paperwork must be accurate and complete, including catering requirements, guest preferences, booking supplements and payment details.
  • To create daily floor sheets detailing reservations.
  • To have an in-depth knowledge and understanding of the operation of the business including all food and drink menus ensuring the ability to provide a thorough response to customer enquiries.
  • To undertake general administration duties.
  • To observe the Company’s rules and procedures and carry out any reasonable request made by their Manager, Supervisor or the Duty Manager.
  • To be aware of your responsibilities in respect of Health and Safety at Work, following all procedures in this respect and reporting to management any hazardous situation or accident.
  • To attend training sessions and team meetings as required and to be involved and contribute to these.