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Room Service Attendant

Duties and Responsibilities:

  • Set tables, trays according to type of food ordered and the hotels service standards.
  • Performs opening and closing procedures established for the department.
  • Accurately records, pre-checks and picks-up all food and beverage orders.
  • Check in with guests to ensure satisfaction with each food course and/or beverages.
  • Responsible for cleaning and removing the trolleys/trays from guest rooms and corridor.
  • Serves guests their food and beverage in prompt, courteous manner as per the standard sequence of service.
  • Present physical and accurate check to guest and complete the payment process.
  • To be able to immediately monitor guest comments and pass on to your Superior, and be pro- active in solving problems whenever possible.
  • To have a full knowledge of the food & beverage items & their specifications, menu prices, recipes and style of service etc.
  • To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and also up sell alternatives.
  • Check with the guest regarding the satisfaction of the meal.
  • Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
  • Complete closing duties, including restocking items, turning off lights, etc.
  • Maintain cleanliness of work areas, chinaware, glassware, etc., throughout the day.
  • Report cleanliness and maintenance issues to the immediate supervisor.
  • Assist in carrying out scheduled inventories of products and operating equipment.
  • Ensure that the place of work and surrounding area is kept clean and organized at all times.
  • Ensure proper appearance and grooming while on duty.
  • Ensure to have minimum wastage and breakage.
  • Ensure communication between Kitchen, Order taker and service team members.
  • Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
  • Being knowledgeable to operate the hotels point of sales (POS) system, other order taking systems or hand held devices, inventory software etc.
  • To ensure a very good relationship between the Operations floor, the Kitchen & Front of the House.
  • Assist in carrying out scheduled inventories of products and operating equipment.
  • Perform any other assigned reasonable duties and responsibilities as assigned or as requested by Supervisors.

 

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