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Room Service Manager

  • Location:
  • Salary:
    $3,200
  • Job type:
    Contract
  • Posted:
    4 months ago
  • Category:
    Hospitality
  • Deadline:
    September 9, 2019

Duties and Responsibility:

  • Oversee all aspects of the daily operation of the hotel’s Room Service operation.
  • Supervise all Room Service personnel.
  • Respond to guest complaints in a timely manner.
  • Work with other F&B managers and keep them informed of F&B issues as they arise.
  • Organise all documentation for shift work on a daily basis including pre-shift reports, daily training topics, shift floor plan, requisitions for beverage, food and sundries and manage labour on a daily basis through the time management system.
  • Ensure all staff are meeting all established standards of service through ongoing and recurrent training systems
  • Monitor and test service skills of staff, retrain and reinforce all standards on food and quality and service details daily. Provide feedback and appraisals as necessary.
  • Coordinate and monitor all phases of Loss Prevention in the Room Service operation.
  • Ensure compliance with In Room dining SOP’s.
  • Ensure the training of department heads and employees on SOP’s, report preparation and technical job tasks
  • Monitor and supervise the mini-bar department.
  • Ensure effective communications between each shifts.
  • Supervise the room service area in order to attract, retain, and motivate the employees.
  • Ensure optimal level of service, quality, and hospitality are provided to guest.
  • Regularly review house counts, forecast and VIP list and maintain the confidentiality of the hotel and its guests
  • Ensure the timeliness and accuracy of the amenity set-up and delivery.
  • Ensure compliance with all local liquor laws, and health and sanitation regulations.
  • Ensure that Hospitality Suites are being set-up, serviced and broken down in a timely manner and according to instructions
  • Ensure all staff are meeting all established standards of service.
  • Monitor and maintain cleanliness of In-Room Dining areas and work areas
  • Plan and conduct meetings for outlets on a monthly basis to ensure staff is correctly communicated with and that staff are consistently trained and well motivated. Attend interdepartmental meetings to ensure good cross communication between departments.
  • Assist in the development of marketing initiatives, menu items, and other items to stimulate growth in sales for each outlet and a variety of latest market developments.
  • Be aware of and assist to control current budgeted and forecasted revenues, payroll, and product costs.
  • Ensure all current Accounting and Human Resources policies are being adhered to. Report any issues or grievances to the Director of Restaurants and or Human Resources.
  • Assist in maintaining all Micros programming for food and beverage outlets.
  • Perform any other reasonable duties as required and directed.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritise departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Maintain regular attendance in compliance with the hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
  • Prepare and submit required reports in a timely manner.

 

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