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Spa Supervisor

  • Location:
  • Salary:
    $2,500
  • Job type:
    Contract
  • Posted:
    7 months ago
  • Category:
    Hospitality
  • Deadline:
    September 5, 2019

Job description

Job purpose of SPA supervisor is to oversee and supervise spa activities and appointments; and to assist the Spa Manager with the operation of the spa.

Responsibilities:

  • Provide training employees, planning, assigning and directing work, appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Book Spa appointments and services.
  • Handle emergencies that arise when on duty alone, notifying appropriate personnel.
  • Put keys away and do a key inventory.
  • Assist in general maintenance of the spa desk and reception area.
  • Provide superior service to the guests at all times.
  • Relay maintenance and housekeeping requests to proper staff members.
  • Assist in Retail and Spa Inventory.
  • Maintain clean and neat appearance at all times using a high standard of personal hygiene.
  • Check in guests at spa, entering appropriate information into and running necessary reports from computer system.
  • Take payments, post charges, enter amounts into computer, and balance accounts at end of shift.
  • Answer a variety of questions from guests, and handle routine problems.
  • Carry out supervisory responsibilities in accordance with policies and procedures.
  • Perform other duties as assigned.