Hospitality trainers are responsible for creating training tools and operations manuals and delivering training programs on hospitality operations and customer service. They also conduct training classes demonstrating proper work techniques and practical skills in work settings. Good hospitality trainers have a combination of practical experience, excellent communications skills and a positive customer service attitude.
- They must have strong presentation skills and understand adult learning techniques to deliver effective training programs.
- They should have the ability to inspire, motivate and demonstrate excellent customer skills and the value of the customer are all valuable qualities of a hospitality trainer.
- Liaising with managers and interviewing employees at all levels to identify and assess training and development needs.
- Delivering/overseeing the delivery of training to individuals or groups of employee.
- Compiling and presenting information.
- Implementing, advising about and monitoring appraisal schemes.
- Supervising and monitoring progress made via training programmes or schemes.
- Ensuring employees receive statutory required training