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Telephone Operator

  • Location:
  • Salary:
    HK$17,000
  • Job type:
    Contract
  • Posted:
    3 months ago
  • Category:
    Hospitality
  • Deadline:
    September 4, 2019


TELEPHONE OPERATOR DUTIES AND RESPONSIBILITIES:

  • Answers incoming calls.
  • Places outgoing calls.
  • Receives guest messages and deliver the same to the guest.
  • Logs all wake-up call requests and performs wake-up call services.
  • Provides information about hotel services to guests.
  • Understand the telephone operator board or PBX switchboard operations.
  • Provides paging services for hotel guests and employees.
  • Knows what action to take when an emergency call is required.
  • Monitors automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed.
  • Assists in reporting telephone equipment or service complaints and problems.
  • Trains or assists with training new telephone operators in performance of job duties.
  • To be fully aware of and adhere of health and safety, fire and bomb threat procedures.
  • Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.
  • Must be polite and courteous while answering the phone.
  • Open and close telephone functionality on the hotel front office software.
  • Keep records of calls placed and received by all departments and recording the call charges.
  • Setup conference calls in different locations and time zones.
  • Update directory information on the front office software.
  • Provide relay service for hearing-impaired guests.
  • Provides a paging service for hotel guests and employees. Process guest wake-up calls.